Refunds & Cancellation
The plain-English version: cancel anytime, and if your first purchase isn't right for you, we'll refund it within 14 days.
This policy is offered by Story Bible Studio Ltd (Company no. NI744769) and sits alongside your statutory rights as a consumer, which are never affected.
Cancelling your subscription
- • You can cancel anytime from Profile → Manage Subscription — no phone calls, no hoops.
- • When you cancel, you keep full access until the end of the period you've already paid for. You won't be charged again.
- • Your projects and manuscripts are never deleted when you cancel — you can still read and export your work on the free plan.
Refunds
- • First-time purchase: if Story Bible Studio isn't right for you, email us within 14 days of your first payment and we'll refund it in full — no questions asked.
- • Renewals: if a renewal catches you by surprise, contact us within 14 days of the charge and we'll put it right.
- • Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.
Free trials & AI credits
- • Free trials never charge you — no card details are taken, so there's nothing to refund.
- • AI credits included with your plan are part of the subscription. Separately purchased credit top-ups are refundable within 14 days if unused.
How to request a refund
Use our contact form (choose "Billing & Subscriptions") or email support@storybible.pro from your account email. We reply within 1 business day.
